After receiving delivery the remote control was missing. This was resolved quickly and efficiently with the missing part being sent. In the meantime The heater had an issue and did not work.
Customer service did attempt to assist however their two responses were just asking questions as opposed to making suggestions to rectify the issue. After receiving the missing remote control along with a new control panel, which was fitted, the issue with the heater was resolved. However. The remote control failed to connect. I reported this issue to customer service twice however there has been absolutely no response to rectify this issue. The scenario has cost me inconvenience and time. I have a heater that I selected and purchased as it had a remote control, unfortunately it does not work and nothing is being done to rectify that. I would not recommend purchase of this product from your company.